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3 Ways How To Top-Up WestStein Account

3 ways how to top up your prepaid card

You can load funds onto WestStein account in 3 ways. Here, we’ll explain to you the cost, duration of transfer and how to know if each way is suited for your needs.

Table of contents:

  1. Bank transfer
    1. Where to find your WestStein card account details
    2. How to make a bank transfer from an internet bank
    3. What’s the cost and duration of bank transfers
    4. When and why to choose bank transfer
  2. Card to card transfer
    1. How to make a card to card transfer
    2. What’s the cost and duration of card to card transfers
    3. When and why to choose card to card transfer
  3. Voucher transfer (Loading by voucher is temporarily unavailable).
    1. How to top-up card with WestStein voucher
    2. What’s the cost and duration of a WestStein voucher transfer
    3. When and why to choose WestStein voucher

1. Bank transfer

The first and most common way is to transfer funds from a regular bank account to WestStein card account.

To make a bank transfer to WestStein card, you only need 2 things:

  • Your WestStein account details.
  • An access to a regular bank account.

1.1. Where to find your WestStein card account details:

Image of load funds screen in WestStein prepaid cards account.
  • Log into your WestStein account.
  • Go to “Load funds” section.
  • Choose your preferred bank transfer type:
    • SEPA bank transfer (if you send money in Euro currency).
    • SWIFT* bank transfer (if you send money in another currency).
  • Keep this section open, because your internet bank will ask for this information.

*Please note, that incoming and outgoing SWIFT transfers are available to verified WestStein users only.

1.2. How to make a bank transfer from an internet bank:

  • Log into an internet bank.
  • Choose to perform an international payment*.
    • If you send money in Euro currency, use the information from the “SEPA bank transfer” tab in your WestStein account.
    • If you send money in another currency, use the information from the “SWIFT bank transfer” tab in your WestStein account.
  • Fill in all information and complete the payment.

*Every internet bank has a unique payment system and might refer to international payments differently. Please, contact your bank for assistance.

1.3. What’s the cost and duration of bank transfers:

If you’re sending money from a bank account in Euro currency, the transfer costs 0,55€ and takes up to 2 working days.

If you’re sending money from a bank account in other currency, the transfer costs 0,80€ and takes up to 5 working days.

1.4. When and why to choose bank transfer

Choose bank transfer if you have an access to a regular bank account. It can be your or someone else’s, for example, your mother’s bank account. It’s the most convenient way of topping-up WestStein card, because banks allow you to enable automatic payments – your WestStein card will always be loaded without you spending any extra time.

2. Card to card transfer

Card-to-card transfers are instant money transfers between two WestStein cards.

It doesn’t matter if you own several WestStein cards or receive funds from another WestStein card user – the principle is the same.

2.1. How to make a card to card transfer:

Image of card to card payment screen
  1. Log into WestStein account.
  2. Go to the “Payments” section.
  3. Click “Card to card payment”.
  4. Enter the Beneficiary card number*.
  5. Enter the amount.
  6. Click the “Send” button.

*When entering the beneficiary card number, enter it WITH NO SPACES.

Input your card number

2.2. What’s the cost and duration of a card to card transfer:

The cost of card-to-card transfer is 1% of the amount sent. For example, if you receive 10€, you’ll be charged 0.10€ for the transfer.

Card to card transfers are made instantly, with no delay.

2.3. When and why to choose a card to card transfer:

Transfer funds between two WestStein cards when you don’t have time to wait for a bank transfer. It’s also a great option, if you have children or elderly parents – you can help them financially by sending pocket money whenever they’re in need.

3. Voucher transfer (Loading by voucher is temporarily unavailable).

The third way of topping-up your WestStein card is with a voucher. Currently, you can purchase WestStein vouchers at any Narvesen sales point in Latvia. Soon, WestStein vouchers will be sold also in other countries – subscribe to our newsletter to find out!

3.1. How to top-up card with WestStein voucher:

  • Find and visit the nearest Narvesen sales point.
  • Purchase a voucher of nominal value 10€, 20€, 50€, 100€ or 150€.
  • You’ll receive a code to enter in you WestStein account.
  • Log into your WestStein account.
  • Go to “Load fund section”.
  • Enter your voucher number.
  • Click “Load voucher” button.

3.2. What’s the cost and duration of a WestStein voucher transfer:

The cost of topping-up card with a voucher is 5.5% from the value of the voucher. For example, if you buy a voucher for nominal value 10€, you’ll be charged 0.55€.

Card to card transfers are made instantly, with no delay. Once you’ve entered the voucher code, the money will be on your WestStein account.

3.3. When and why to choose WestStein voucher:

Currently, you have to be in Latvia to purchase a WestStein voucher. It’s an excellent way to load funds if you only have cash and don’t want to move it through a bank account. Some of our clients use this option to load funds that they’ve saved in piggy banks or envelopes at home.

Let us know if you need additional help.

We understand, that sometimes listed guidelines aren’t enough. If you need additional help, do not hesitate to contact us in your preferred language or send us a message to [email protected] – we’ll be happy to help you!

How to top-up account from your SMARTPHONE.

1. Open WestStein mobile application and Log in to your account:

If you still don’t have our app, install it for free now:

2. Open WestStein mobile application and Log in to your account:

3. Follow the instructions to top-up your account successfully:

Try it yourself now by installing or opening WestStein mobile app:

We truly hope this guide helped you! If you have any other questions, feel free to contact us by calling (+371) 65 509 995 or +44 (0) 207 125 0321 or via email [email protected] within business hours.

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