Drop us a line: [email protected]
The unverified account may be used only within the Eurozone (countries, where Euro is the official currency).
In addition, unverified account users may not:
You can top-up unverified account:
Account can be topped up three times per day with a maximum limit of 150 EUR per month.
A non-verified customer is an individual who has not completed the client identification procedure and who, in comparison to a verified customer, has significantly lower loading, cash withdrawal, payment and balance limits.The verification procedure can be done in the WestStein client portal by uploading copies of documents that prove the individual’s residence (for example, a utility bill) and identity.
A verified customer is an individual who has completed the client identification procedure. After successfully completing the client identification process, a non-verified customer becomes verified and can fully enjoy all the features and benefits of the card.
To view Verified and Non-verified account comparison, please visit this site: https://www.weststeincard.com/private/blog/verified-and-non-verified/
One of the cornerstones of the operations of the WestStein card and account issuer “Prepaid Financial Services Limited” is the safety of services and operational development. In conformity with the regulatory enactments of the European Union and the procedures of preventing money laundering, any institution that performs financial transactions must be capable of identifying the origin and flow of its funds. As a result, checking the true identity of the corresponding persons is required.
Please, follow the account verification instructions written in this blog article:
If you need additional help, please contact our customer support team by e-mail [email protected].
One of the cornerstones of the operations of the WestStein cards issuer “Prepaid Financial Services” is safety of services and operational development. In conformity with the regulatory enactments of the European Union and the procedures of preventing money laundering, any institution that performs financial transactions must be capable of identifying the origin and flow of its funds. As a result, checking the true identity of the corresponding persons is required.
Therefore, unverified clients, in comparison with verified ones, have significantly smaller limits for using the WestStein account – deposits, payments, operating and card account balance.
Accounts can be opened by European Union, European Economic area, Lichtenstein, Iceland and Norway residents.
In order to change your profile details you have to contact our customer by e-mail [email protected] and request changes
WestStein prepaid Mastercard has unique IBAN account, without sort code.
Each WestStein customer has a unique IBAN account in the euro currency.
You need to log into your online banking system here: https://my.weststeincard.com/auth/login and go to section LOAD / SEPA Bank transfer. IBAN is your account number.
The validity period of WestStein prepaid Mastercard payment cards is 3 years.
Each WestStein prepaid Mastercard user who passed verification can order up to 3 additional cards. Additional card user must be at least 13 years old. Client can order additional cards in his online banking system under the section “My Card”.
You will receive your WestStein prepaid Mastercard within 10 business days starting from the day when your application is confirmed.
Log into your WestStein account: https://my.weststeincard.com/auth/login;
Go to “Cards” section;
Click on your card and follow the activation instructions.
If you joined WestStein before 07.01.2019. please activate your card through this link: https://my.weststeincard.com/auth/activate
In order to make euro SEPA transfer to your WestStein card account, following payment details should be provided to money sender:
The issuer of WestStein prepaid Mastercard payment cards is Prepaid Financial Services (PFS). The WestStein prepaid Mastercard payment card service is provided by Prepaid Financial Services’ payment system, and card operating accounts are held at Irish Allied Banks, p.l.c., registered in Ireland. This is a universal bank that has been providing a wide range of banking services for 50 years, and whose operation is supervised in accordance with EU regulations.
The issuer of WestStein prepaid Mastercard payment cards is the e-money institution “Prepaid Financial Services” (PFS), which is registered with both the UK Financial Conduct Authority and the Latvian Financial and Capital and Market Commission (FCMC). PFS holds the “Mastercard International” licence for the introduction of the prepaid Mastercard payment card programme in the European Economic Area. All of the aforementioned guarantees the safety of WestStein prepaid Mastercard payment card holders’ funds as well as high service standards.
You can order WestStein prepaid Mastercard in our webpage:
Fill the application form and get an email with card ordering reference number and approximate card delivery date.
WestStein prepaid Mastercard is an international payment card that is connected to an account abroad. It has all the functions of a regular Mastercard, but it also has several advantages.
IBAN (International Bank Account Number) is a client’s international account number that is in accordance with European Union standards. This number allows you to identify the country and account of the payee, as well as to determine whether the specified beneficiary’s account number is correct.
Each WestStein prepaid card cardholder has his unique IBAN account number. Cardholder can find his account number in his online bank under the section my card.
SEPA (Single Euro Payment Area) payment is a payment within Europe in euro currency. The payment can be made between 28 member states of the European Union (Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Greece, Croatia, Estonia, Ireland, Italy, Cyprus, Latvia, United Kingdom, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, Spain, Hungary, Germany, Sweden) as well as Iceland, Liechtenstein and Norway.
WestStein prepaid card holders can receive and make euro SEPA payments.
Virtual Currency Exchange service will be provided through ADVANCED SOFT OU Licence number: FVT000387 issued by Estonian Financial Intelligence Unit (FIU)
Up to 2 working days.
You can use WestStein card if the car rental company accepts prepaid cards.
No, WestStein cards cannot be used where offline POS are needed for transaction, like automated gas stations, in-flight shopping, etc.
Each WestStein prepaid Mastercard payment card holder is free to use their funds within the framework of the determined limits. More information on limits can be found in Pricing section: https://www.weststeincard.com/private/pricing/
Yes, certainly. Each WestStein prepaid card has linked to unique IBAN account, which could be provided to your employer.
Yes, certainly. You can withdraw cash from your WestStein prepaid Mastercard account at any ATM where the Mastercard acceptance logo is displayed. Moreover, throughout the entire Eurozone, regardless of whether an ATM belongs to a specific bank group, if the Mastercard acceptance logo is displayed, cash can be withdrawn for a fixed fee – EUR 4.00.
With a WestStein prepaid Mastercard you can pay at any point of sale where the Mastercard acceptance logo is displayed – there are over 35 million such points around the world. You can withdraw cash from over 2 million ATMs worldwide – where the Mastercard acceptance logo is displayed.
If you are verified client then, you can make outgoing euro SEPA payments as well as payments from WestStein account to another WestStein account
If you are a verified user, anyone can transfer funds to your account – relatives, friends, employer, etc.
However, in conformity with the relevant regulatory enactments and for the purposes of the prevention of money laundering, we may ask you to present additional information about the origin of these funds.
If you are a non-verified client, you can shop online in EU countries only. If you are verified client you can make online purchases worldwide. All online purchases are secured against fraud with Mastercard 3D secure system.
Booking is possible if payment is made immediately. If, however, a certain amount of funds is required to guarantee a reservation, then a credit card will be needed.
You can top up your card up to three times per day. This refers to vouchers as well as transactions from other accounts.
Loading vouchers for WestStein prepaid Mastercard account can be acquired at any Narvesen point of sale in Latvia.
The available nominal values are: EUR 10, EUR 20, EUR 50, EUR 100 and EUR 150.
Please note that funds will be transferred to the WestStein card account when you go to the WestStein internet bank and register the code, which is provided on the voucher! Vouchers are valid for 90 days from the date of purchase.
In order to load WestStein account by voucher, please login into your online bank and find out section “Load”. Choose section “Load” / “Load funds” by voucher and enter voucher code. WestStein account will be loaded automatically.
Vouchers are valid for 90 days from the date of purchase. This means that the voucher must be used to load your card’s account during this period.
By complying with PFS’s internal regulations and procedures for the prevention of money laundering, one’s account may be loaded with a maximum of three vouchers per day. Voucher loading amount depends on your status: verified or unverified.
The fee is 5.5% of the value of the voucher, which will be debited from your card’s account following the successful registration of the voucher. The minimum fee is EUR 1.
Please contact our customer support team sending an email to [email protected].
You can send your PIN code to your mobile phone via SMS. Please log into your online banking system here https://my.weststeincard.com/?locale=en, go to section Cards and send your PIN to your phone number.
If access to your internet bank is blocked, please contact WestStein client service specialists on weekdays from 9:00 a.m. to 6:00 p.m. EET by e-mail [email protected].
You have to take two steps.
WestStein prepaid Mastercard cards are issued by Prepaid Financial Services Limited (PFS), which is licensed in England and Wales, and it handles the funds available on the card accounts. This is the institution you will sign a legal contract with. SIA WestStein is PFS’s representative in Latvia. It finds clients and distributes payment cards, but it does not handle clients’ funds. When loading your card, the funds immediately appear on the account under PFS management. In accordance with European Union regulations, PFS is obliged to keep the funds of its clients separate from its own funds and to ensure that, in the event of PFS’s insolvency, no claims on the part of creditors may be directed against these funds and that clients will be able to recover them in full.
There are two additional levels of security for the funds available in clients’ card accounts: a PIN code and the Mastercard 3D Secure system, which reduces the possibility of fraudulent online purchases to the maximum extent possible.
To activate your card in Mastercard 3D Secure system please press here: https://pfs.cardinalcommerce.com/cardservices/Default.aspx and register your card. If you need help in card registration, please contact our customer support team by an e-mail to [email protected].
You can receive your PIN code to your mobile phone via SMS. In order to receive PIN please log in into your online bank ( https://my.weststeincard.com/auth/login ) and go to the section Cards. There you will find option to send PIN on your phone.